Troubleshooting In Firefox
Perform the following steps if you experience a problem with Mozilla Firefox. If it does not work, you should try the next one.
Restart Firefox: Close your Mozilla Firefox completely. From the top menu of your Firefox window, select the option then choose 'Quit menu item. After you will have to restart your computer and then again start Mozilla Firefox.
Clear private Data: Sometimes the web page is not displayed properly or it takes time to load the pages. You can resolve these problems by clearing Firefox's cache and cookies. For doing this, click on tools menu and then select the option 'Clear private data'. This action will open 'clear private data window'. Choose the following items that are in the list and then press the button' Clear private data now'
1] Cache; 2] Download history; 3] Cookies
Troubleshooting Themes and Extensions: Sometimes add ons for Mozilla Firefox can give rise to problems. To check whether the problem is indeed caused by adding an extension, open Firefox in safe mode. After launching Firefox in Safe mode, check if the problem persists. If the problem is not occurring in safe mode then theme or extensions is most likely the cause. You will have to then check which ad-on is causing problem and then disable those add-ons.
Reset preference: So if you are not facing any problem in Safe mode but the problem was not fixed even after disabling add-ons then you will be required to revert changes that you have made to your Firefox configuration. This can be done in the following way:
1] In the safe mode dialog box check mark the 'Reset all user preferences to Firefox defaults' checkbox
2] For applying these changes, you will have to click the 'Make changes and restart ' button
Troubleshooting Plug ins: Sometimes plug ins for Mozilla Firefox such as Java, Flash, QuickTime, Adobe Reader, Windows, Media player and Real player can cause problems. First you will have to find out which plug in is causing problem and then causing problems.
Further Troubleshooting steps: If the above steps do not fix your problems, follow the instructions given below:
Create a new file: A corrupt profile may cause problems with Mozilla Firefox. You can create a new profile and test whether the problem is solved. If the problem does not occur then you should copy your data including saved passwords and bookmarks to your new profile.
1] For creating the profile, you will have to start profile manager
2] Now make a new profile
3] Click on the newly made profile that is in the profile manager
4] Click on the start Firefox
If the problem is not occurring with new profile then you should copy your important data to the new profile. For that, you should know how to recover important data from your old profile. For troubleshooting purposes, you need to copy only those files that contain saved passwords and bookmarks.
Clean Reinstall: You are also advice to download a new Firefox installer to resolve some Firefox issues from Mozilla.com. After downloading it, you then close the Firefox, delete the Firefox application folder, and then again reinstall Firefox. If this doesn't work, follow these steps.
1] Download the latest version (official) of Mozilla Firefox from the website Mozilla.com. You should try to avoid unofficial download websites that bundle Firefox browser with other software’s such as Google Toolbar.
2] For retaining the current profile, it is necessary to create a backup copy.
3] Uninstall Firefox. Make sure that the fir fox is uninstalled from the OS
4] Reinstall Firefox
5] When Firefox starts for the first time, Import Wizard appears and a new profile will automatically be created.
6] Verify that problems no longer exists.
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